FAQ

Formulating thoughtfully chosen ingredients backed by science, we create high-performing, targeted solutions. At the same time, we present super stylish aesthetics and encourage our customers to express their individuality in an unprecedented way. We also make efforts to spread positive messages and bring a whole new level of empowerment to the world.  

Our products are suitable for all skin types. Our products are clinically tested, approved by qualified dermatologists, and proven to be safe for all skin types. 

ZVYK has a strict cruelty-free policy. We have adhered to cruelty-free practices since our first launch. Our products are completely free from animal testing, and we have PETA certification.

All ZVYK products will last at least 24 months if unopened and stored at room temperature. Please refer to the period after opening symbol that identifies the lifetime of the product once opened.

Our products are formulated and manufactured in Korea.

We try to make conscious efforts to minimize and offset our impact on the environment whenever possible. We endeavor, where possible, to utilize eco-friendly packaging and shipping materials. We use environmentally friendly paper-based buffer, FSC-certified paper, soy ink, and we look out for more sustainable options and reduce total plastic use.

All our products are proudly free of toxic chemicals and undesirable ingredients. We exclude parabens, formaldehyde, phthalates, sulfates, gluten, mineral oils, petrolatum, silicones, PEGs, SLS/SLES, and more than 1,600 suspicious ingredients.

We use clean ingredients, but we cannot guarantee that you will not have an allergic reaction. If you have concerns about allergic reactions, please refer to the ingredient lists on individual product pages and always perform a patch test first.

We always suggest talking to your doctor before introducing a new product onto your skin during pregnancy.

You can find out more information about our products on their individual product pages. If you have any other questions, email us at [email protected].

Our products perform best when stored at room temperature and out of direct sunlight.

You can check the status of your order by logging on to your Account page. You will also receive email notifications when your order has been confirmed, shipped, and delivered.

You can use only one discount or promotion code per order.

Please email us at [email protected] as soon as possible if you would like to make changes to your order. Our fulfillment center processes orders quickly, but we will do our best to process your request.